Privacy Policy

Part I – Information iBookeeping collects and controls

We only collect the information that we actually need. Some of that is information that you actively give us when you sign up for an account, register for an event, ask for customer support, or buy something from us. We store your name and contact information, but we don't store credit card numbers (except with your permission and in one of our secured payment gateways).

When you visit one of our websites or use our software, we automatically log some basic information like how you got to the site, where you navigated within it, and what features and settings you use. We use this information to improve our websites and services and to drive new product development.

Sometimes we receive information indirectly. If you ask about our products through one of our referral programs or reselling partners, or sign in to one of our products through an authentication service provider like LinkedIn or Google, they'll pass on your contact information to us. We'll use that information to complete the request that you made. If you engage with our brand on social media (for instance, liking, commenting, retweeting, mentioning, or following us), we'll have access to your interactions and profile information. We'll still have that information even if you later remove it from the social media site.

What we do with your information

We use your information to provide the services you've requested, create and maintain your accounts, and keep an eye out for unauthorized activity on your accounts. We also use it to communicate with you about the products you're currently using, your customer support requests, new products you may like, chances for you to give us feedback, and policy updates. We analyze the information we collect to understand user needs and to improve our websites and services.

We're required to have a legal basis for collecting and processing your information. In most cases, we either have your consent or need the information to provide the service you've requested from us. When that's not the case, we must demonstrate that we have another legal basis, such as our legitimate business interests.

You can decline certain kinds of information use either by not providing the information in the first place or by opting out later. You can also disable cookies to prevent your browser from giving us information, but if you do so, certain website features may not work properly. We completely disable non-essential and intrusive third-party cookies from all iBookeeping websites and products.

We limit access to your personal information to our employees and contractors who have a legitimate need to use it. If we share your information with other parties (like developers, service providers, domain registrars, and reselling partners), they must have appropriate security measures and a valid reason for using your information, typically to serve you.

The European Economic Area (EEA) provides certain rights to data subjects (including access, rectification, erasure, restriction of processing, data portability, and the right to object and to complain). iBookeeping undertakes to provide you the same rights no matter where you choose to live.

We keep your personal information for as long as it is required for the purposes stated in this Privacy Policy. When we no longer have a legitimate need to process your information, we will delete, anonymize, or isolate your information, whichever is appropriate.

Part II – Information that iBookeeping processes on your behalf

If you handle other people's data using iBookeeping apps, such as information about your customers or employees, you are entrusting that data to us for processing. If you use an iBookeeping mobile app and give the app access to your contacts and photo library, you are entrusting data to us. The data you entrust to us for processing is called service data.

You own your service data. We protect it, limit access to it, and only process it according to your instructions. You may access it, share it through third-party integrations, and request that we export or delete it.

We hold the data in your account as long as you choose to use iBookeeping Services. After you terminate your account, your data will be automatically deleted from our active database within 6 months and from our backups within 3 months after that.

If you are in the European Economic Area and you believe that someone has entrusted your information to us for processing (for instance, your employer or a company whose services you use), you can request certain actions from us regarding your data. To exercise those data rights, please contact the person or company that entrusted the data to us and we will work with them on your request.

Part III – General

There are some limitations to the privacy we can promise you. We will disclose personal information if it's necessary to comply with a legal obligation, prevent fraud, enforce an agreement, or protect our users' safety. We do not currently honor Do Not Track signals from internet browsers; when a universal standard for processing them emerges, we will follow it.

Third-party websites and social media widgets have their own separate privacy policies. Always check the relevant privacy policy before sharing personal information with third parties.

You can always contact us to: ask questions about our privacy practices, request a GDPR-compliant Data Processing Addendum, alert us if you believe we have collected personal data from a minor, or ask to have your personal information removed from our blogs or forums. You can also check our Security Policy and Privacy Policy.

We will contact you to let you know if we make any major changes to our privacy policy, or in the highly unlikely event that we ever decide to sell our business.

This Privacy Policy statement is made by iBookeeping (collectively, "iBookeeping", "we", "us" or "our").

iBookeeping’s Privacy Commitment

iBookeeping values customer and user privacy. We ask for only the least amount of information necessary, gathering only what we believe is essential for doing business, or for the specific transaction at hand. We let customers know the information we have on them and allow them to opt out of specific engagements. Our commitment is that we do not sell personal data for advertising revenue. This helps avoid conflicts of interest and reduces compromises in customer privacy.

The goal of this policy is to make explicit the information we gather, how we will use it, and how we will not. This policy is unfortunately longer than we would like, but we must unambiguously address all the relevant cases. We will try and keep the language simple and direct as much as possible.

Scope of this Privacy Policy

This Privacy Policy applies to all iBookeeping websites that link to it. It also applies to the products and services provided by iBookeeping through these websites, our mobile applications, and applications posted by iBookeeping on online marketplaces and in other third-party online marketplaces. This Privacy Policy does not apply to any of our websites, products or services that have a separate privacy policy.

This Privacy Policy is divided into three parts:

Part I – Information iBookeeping collects and controls: how iBookeeping collects and uses information about website visitors, potential customers, users of iBookeeping's products and services, and others who contact iBookeeping.
Part II – Information that iBookeeping processes on your behalf: how iBookeeping handles data you entrust to iBookeeping when you use services or request support.
Part III – General: topics relevant to both Parts I and II, and general topics such as security commitments and policy updates.

Part I – Information iBookeeping collects and controls

What information iBookeeping collects

We collect information about you only if we need the information for some legitimate purpose. iBookeeping will have information about you only if (a) you have provided the information yourself, (b) iBookeeping has automatically collected the information, or (c) iBookeeping has obtained the information from a third party.

Information that you provide us

i. Account signup: When you sign up for an account to access one or more of our services, we ask for information like your name, contact number, email address, company name and country. You'll also be required to choose a unique username and a password. You may also provide more information such as your photo, time zone and language, but we don’t require that to sign up.

ii. Event registrations and other form submissions: We record information that you submit when you register for an event, subscribe to a newsletter or mailing list, submit a form to download materials, participate in contests or surveys, or request customer support or a quote.

iii. Payment processing: When you buy something from us, we ask you to provide your name, contact information, and credit card information or other payment account information. We store the name and address of the cardholder, the expiry date and the last four digits of the credit card number. We do not store the actual credit card number.

iv. Testimonials: When you authorize us to post testimonials about our products and services, we may include your name and other personal information. You can request updates or deletion by contacting support@ibookeeping.com.

v. Interactions with iBookeeping: We may record, analyze and use your interactions with us, including email, telephone, and chat conversations, to improve our interactions with you and other customers.

Information that we collect automatically

i. Information from browsers, devices and servers: When you visit our websites, we collect information such as IP address, browser type, language preference, time zone, referring URL, date and time of access, operating system, mobile device manufacturer and mobile network information.

ii. Information from cookies and tracking technologies: We use cookies, beacons, tags, scripts and similar technologies to identify visitors, track navigation and understand campaign effectiveness. We mostly use first-party cookies and do not use third-party cookies for non-essential or intrusive tracking.

iii. Information from application logs and mobile analytics: We collect information such as clicks, scrolls, features accessed, access time and frequency, errors, performance data, storage utilized, user settings and configurations, and devices used to access and their locations.

Information that we collect from third parties

i. Signups using federated authentication service providers: You can log in using providers like LinkedIn, Microsoft and Google, which may share personal information such as your name and email address.

ii. Referrals: If someone has referred our products or services to you, they may provide us your name, email address and other personal information.

iii. Information from our reselling partners and service providers: Reselling partners or event organizers may pass your information to iBookeeping for the purpose of serving you.

iv. Information from social media sites and other publicly available sources: We may collect publicly available information from social media and similar services to connect with you and improve our products.

Purposes for using information

To communicate with you about services, policy updates, and important notices
To keep you posted on new products and services, upcoming events, offers and promotions
To ask you to participate in surveys or solicit feedback
To set up and maintain your account and provide our services
To understand how users use our services, prevent problems, and improve our products
To provide customer support and improve our interactions
To detect and prevent fraud, spam, and illegal activities
To update, expand and analyze records and identify new customers
To analyze trends, administer our websites, and track navigations
To monitor and improve marketing campaigns and make relevant suggestions